Privacy Policy

Designer Water Blouberg("we", "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what we collect and how we use it.

1. Information we collect

• Your name, email address and phone number;
• Your delivery address (for delivery orders);
• Your order details and history;
• Basic technical data needed to run the website (your shopping cart is stored in your own browser).

We do not collect or store your card or banking details. All payments are processed by PayFast on their secure platform.

2. How we use your information

• To process, fulfil and deliver your orders;
• To contact you about your order or delivery/collection;
• To handle refunds, returns and customer support;
• To meet our legal and accounting obligations.

3. Sharing your information

We only share information where necessary to provide our service — for example with PayFast (to process payment) and with delivery personnel (to deliver your order). We do not sell your personal information to anyone.

4. Security & retention

We take reasonable steps to keep your information secure and only keep it for as long as necessary to fulfil orders and meet legal requirements.

5. Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us.

6. Contact & Information Officer

Rene Keen — Designer Water Blouberg
19a Sanwood Lifestyle Village, 31 Crawley Crescent, Table View, 7441
Email: info@designerwaterblouberg.co.za
Phone: +27 79 424 5510